Enhanced access
When our surgery is closed, you will hear a message telling you to hang up and dial 111. Calls are free from landlines and mobile phones.
For immediate, life-threatening emergencies, continue to call 999.
NHS 111 is a new service that has been introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency.
NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
If you need help when we are closed
When our surgery is closed, you will hear a message telling you to hang up & dial 111. Calls are free from landlines and mobile phones.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Accessibility
The surgery has access for wheelchairs as well as a designated bay for disabled parking, and a WC.
If you have any special needs please let our staff know so that we can help and ensure you get the same support in the future.
Disabled parking – blue badge scheme
The blue badge scheme is for people with severe mobility problems. It allows blue badge holders to park close to where they need to go.
Loop system
We have a portable induction loop at the reception desk. Please ask a member of staff if you would like to make use of this during your consultation today. For more information on the loop hearing system, visit the Hearing Link website.
- British Deaf Association
- The Deaf Health Charity – SignHealth
- Action Hearing Loss
- Royal Association for Deaf People
- National Deaf Children’s Society
Blind/partially sighted
If you or family members are blind or partially sighted we can give you a large print of our practice leaflet upon request. Please ask reception for further information.
For more advice and support for blind people please see the following websites:
- Royal National Institute of Blind People (RIND)
- Action for Blind People
- blind.org.uk
- British Blind Sport
Guide dogs
Guide dogs are welcome at the surgery but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.
Further information: